Payment Verification and Order Hold Policy
Effective date: March 12, 2026
1. Scope
This policy applies to manual and semi-manual payment workflows across farm goods, support contributions, partner memberships, ad packages, and other payment-reviewed actions.
2. Verification model
Payment submissions may enter review before status is marked paid. Verification may require amount match, reference match, timestamp review, and fraud-risk checks.
3. Hold and suspension triggers
An order or request may be placed on hold or suspended for reasons including:
- missing or incorrect reference number;
- wrong payment amount;
- unverifiable payment sender details;
- duplicate or conflicting submissions;
- policy or abuse indicators.
4. Auto-cancel behavior
Where configured, unpaid records may be auto-canceled after a defined window. Reservation or allocated inventory/capacity may be released on cancel.
5. No automatic guarantee
Submitting payment does not itself guarantee publication, shipment, booking confirmation, partner activation, or ad launch. Final state depends on successful verification and policy compliance.
6. Discretion and records
Triple 5 Farms may request additional documentation and may deny or reverse status where risk remains unresolved. Verification and hold actions are logged for compliance and audit purposes.
7. Related workflows
See also:
- `/legal/hard-goods-order-and-fulfillment-policy`
- `/legal/fee-and-refund-policy`
- `/legal/partner-membership-and-referral-terms`
- `/legal/support-and-contribution-terms`